Shipping Policy
Here's a shipping policy for AveLunar's Shopify store:
Shipping Policy
Last updated: May 2026
Thank you for shopping with AveLunar. Below you'll find everything you need to know about how we process and ship your orders.
1. Order Processing
All orders are processed within 1–3 business days after purchase. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
If you place an order during a high-volume period such as a sale or holiday, please allow a little extra processing time. We appreciate your patience.
2. Shipping Rates & Delivery Estimates
We currently ship within the United States. Shipping rates and estimated delivery times are as follows:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 Business Days | Calculated at checkout |
| Expedited Shipping | 2–4 Business Days | Calculated at checkout |
| Free Standard Shipping | 5–8 Business Days | On orders over $X |
Delivery times are estimates and begin from the date of shipment, not the date of purchase. Actual delivery times may vary depending on your location and carrier.
3. Free Shipping
We offer free standard shipping on qualifying orders over a minimum purchase amount. The applicable threshold will be displayed at checkout.
4. Tracking Your Order
Once your order ships, you'll receive an email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
If you have trouble locating your tracking information, feel free to reach out to us at contact@avelunarshop.com and we'll be happy to help.
5. Shipping Carriers
We ship via trusted carriers including USPS, UPS, and FedEx. The carrier used for your order will depend on your location and the shipping method selected at checkout.
6. Address Accuracy
Please ensure your shipping address is entered correctly at checkout. AveLunar is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
If you realize you've entered the wrong address, contact us immediately at contact@avelunarshop.com. We will do our best to make changes before your order ships, but we cannot guarantee corrections once an order has been processed.
7. Lost or Stolen Packages
AveLunar is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your tracking information shows your package was delivered but you have not received it, we recommend:
- Checking with neighbors or other members of your household.
- Checking around your property for any safe drop locations.
- Contacting the carrier directly with your tracking number to file a claim.
If you're still unable to locate your package after taking the above steps, please contact us at contact@avelunarshop.com and we will do our best to assist you.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at contact@avelunarshop.com. Include your order number and photos of the damaged item and packaging so we can resolve the issue for you as quickly as possible.
9. International Shipping
At this time, we ship within the United States only. We hope to offer international shipping in the future — stay tuned for updates!
10. Contact Us
If you have any questions about your order or our shipping policy, don't hesitate to get in touch:
AveLunar 📧 contact@avelunarshop.com 🌐 avelunarshop.com